Refund policy

We have a 60 day satisfaction guarantee, which means you have 60 days after receiving your item to try it out and see if you like it. 

If for any reason the product does not meet your expectations, contact us at info@thesokaistore.com

We will help you out and make sure you are satisfied with the transaction.

Damages and other issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
Refunds may take up to 5 business days to show in your account balance.

If more than 10 business days have passed since we’ve approved your refund, please contact us at info@thesokaistore.com.